QWK Privacy Policy

Last Updated: [September 30, 2024]

At QWK, we are committed to safeguarding the privacy of our users, partners, and delivery agents. This Privacy Policy (“Policy”) explains how QWK (“we”, “us”, or “our”) collects, uses, shares, and protects personal information provided through our services, including our mobile application, website (www.qwk.app), and any other platforms or services we operate (collectively, “QWK Platform”).

By accessing or using the QWK Platform, you agree to this Privacy Policy and consent to the collection, use, and sharing of your information as described herein. If you do not agree with this Policy, please do not use our services.

1. Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

1.1 Personal Information

Personal Information is information that can be used to identify an individual, such as:

• Name
• Contact details (phone number, email address, postal address)
• Payment information (credit/debit card details, mobile wallet)
• Location data (GPS coordinates when using the QWK app for delivery or pickup services)
• Account credentials (username, password)
• Profile information (preferences, order history, favorites)

1.2 Business Information

For businesses partnering with QWK, we may collect the following:

• Business name and details
• Operating hours
• Delivery details and fees
• Branch locations and GPS coordinates
• Payment and banking information for disbursements
• Tax identification numbers (VAT/tax details)
• Logo, cover photos, and promotional materials

1.3 Delivery Agent Information

For our delivery agents, we collect:

• Full name, contact information, and identification documents
• Vehicle and driver’s license details
• Bank account information for payments
• Real-time location tracking during deliveries
• Order assignment and completion details

1.4 Automatically Collected Information

When you access or use our platform, we automatically collect information such as:

• Device information: IP address, device type, operating system, and browser type.
• Usage data: Pages or features accessed, time spent, and interactions with the platform.
• Location data: Approximate location based on IP address or GPS coordinates.

1.5 Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to enhance your experience on the QWK Platform. These technologies help us track usage patterns, remember preferences, and enable certain features like saved login information.

You can manage cookie preferences through your browser settings, but disabling cookies may impact your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

• Process orders and manage deliveries
• Facilitate transactions and process payments
• Enable users to track orders in real-time
• Connect users with delivery agents and partner businesses
• Manage user accounts and settings

2.2 To Improve and Personalize Your Experience

• Provide personalized recommendations based on order history
• Offer promotions and loyalty programs tailored to individual preferences
• Analyze user behavior to enhance platform performance and usability
• Use location data to optimize delivery assignments and routes

2.3 To Ensure Security and Prevent Fraud

• Verify user, business, and delivery agent identities
• Monitor transactions to detect suspicious activity or breaches
• Protect against unauthorized access, use, or modification of our systems

2.4 To Communicate with You

• Send order confirmations, status updates, and delivery notifications
• Respond to customer service inquiries or complaints
• Send marketing communications, offers, or promotions (with your consent)

2.5 To Comply with Legal Obligations

• Maintain records of transactions and fulfill any reporting obligations
• Cooperate with law enforcement and government requests when required by law

3. How We Share Your Information

We take the protection of your information seriously and share it only as necessary to provide our services or as required by law:

3.1 With Partners and Delivery Agents

We share your information with:

• Partners: To fulfill your orders, such as sharing your name, contact details, and delivery address with restaurants, stores, or pharmacies.
• Delivery Agents: To facilitate the delivery of your orders, we share your contact details and delivery location with the assigned delivery agent.

3.2 With Service Providers

We engage trusted third-party service providers to assist with various operations, such as:

• Payment processing (e.g., banks, mobile payment providers)
• Data storage and hosting
• Marketing services and customer analytics
• IT support and security

These service providers are required to use your information only as necessary to perform the services they provide and are bound by confidentiality obligations.

3.3 For Legal Reasons

We may disclose your information:

• To comply with applicable laws, regulations, or legal processes.
• To respond to legal claims or government inquiries.
• To protect our rights, privacy, safety, or property, or that of others.

3.4 In Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant third party as part of the transaction. We will notify you in the event of such a transfer and outline your choices.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

• Order History: We may retain your order history and related data to provide you with personalized recommendations and assist in resolving disputes or inquiries.
• Payment Information: We retain payment details only as long as necessary to process transactions and comply with legal and financial obligations.
• Account Information: If you choose to deactivate or delete your account, we will remove your personal information from our active databases, although some data may remain in backups or records as required by law.

5. Data Security

We implement a range of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We encrypt sensitive data, such as payment information, during transmission using secure protocols (e.g., SSL).
• Access Control: Access to personal information is limited to employees, contractors, and third-party service providers who need it to perform their duties.
• Regular Audits: We regularly review our security policies and conduct audits to identify vulnerabilities and improve protection.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal information:

6.1 Access and Correction

You can access and update your personal information directly through your account settings. If any information is inaccurate, incomplete, or outdated, you have the right to correct it.

6.2 Deletion

You can request the deletion of your personal information by contacting QWK support. We will take reasonable steps to delete your data unless we are required to retain it for legal or operational reasons.

6.3 Opt-Out of Marketing Communications

You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or by updating your preferences in your account settings.

6.4 Cookie Preferences

You can manage cookies and other tracking technologies through your browser settings. Note that disabling cookies may affect the functionality of the QWK Platform.

7. Children's Privacy

The QWK Platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that a child under 18 has provided us with personal information, we will take steps to delete it.

8. International Data Transfers

QWK operates globally, and your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. By using our platform, you consent to the transfer of your information to countries outside of your residence, which may have data protection laws different from those in your country.

We will ensure that appropriate safeguards are in place, such as data transfer agreements, to protect your information in line with applicable laws.

9. Third-Party Links

The QWK Platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third-party services. We encourage you to read their privacy policies before sharing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will notify you by revising the date at the top of this Policy, and in some cases, we may provide additional notice (such as via email or in-app notification).

We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: privacy@qwk.app
• Address: 2C4G+PJH, Street 15, New Cairo 1, Cairo Governorate 11835